Contact

Get in touch with the right person, fast.

Different questions need different people. Pick the route that fits, and we'll respond within the timeframes below.

Most common: for founders

Exploring ScaleXB for a raise?

Book a 20-minute diagnostic call. We'll spend 20 minutes on your specific raise, including size, investor mix, jurisdiction, and timeline, and tell you honestly which tier fits and what it would cost end-to-end. If ScaleXB isn't right for your raise, we'll say so.

Book a diagnostic call

Prefer to write? Email hello@scalexb.com. We respond within one business day.

For advisors, compliance officers, and legal reviewers

Compliance, legal, or regulatory questions

If you're a lawyer, compliance officer, or advisor conducting diligence on ScaleXB for a client's raise, or if you need specific regulatory documentation, write to our compliance team directly.

compliance@scalexb.com

Within one business day.

Our compliance documentation, including our regulatory framework alignment, KYC/AML provider details, and data protection summary, is available on request and reviewed by real people, not auto-replies.

For existing customers

Already a ScaleXB customer?

The fastest way to get help is through the chat inside the app, where our support team can see your account context. For non-urgent questions, email is fine.

Same business day for urgent issues, within one business day otherwise.

Press

Press and media

For press inquiries, interview requests, or media partnerships, write to press@scalexb.com. Our team responds within two business days, faster for time-sensitive requests.

press@scalexb.com

Partnerships

For referral partnerships, integration requests, or ecosystem collaborations (law firms, angel networks, accelerators, fund administrators, or other fintechs), write to partnerships@scalexb.com.

partnerships@scalexb.com

Or send us a message

If you'd rather write than email or book a call, fill in the form below. Your message routes to the right team based on the category you select.

We respond to all messages within the timeframes listed above. If you haven't heard from us within those times, check your spam folder or email hello@scalexb.com directly.

Registered office

The formal corporate details below are kept in sync with our About page and our regulatory filings.

Legal entity: Pending verified value
Registered address: Pending verified value
Registration number: Pending verified value
VAT / Tax ID: Pending verified value
Regulatory framework: Pending verified value

Full regulatory and corporate details are on our About page.

When to expect a reply

Expected response times for each ScaleXB contact channel.
Channel	Response time
Diagnostic call (booking confirmation)	Immediate (automated)
hello@scalexb.com	Within one business day
compliance@scalexb.com	Within one business day
support@scalexb.com	Same business day for urgent, one business day otherwise
press@scalexb.com	Within two business days
partnerships@scalexb.com	Within two business days
Contact form submissions	Routed based on category, same response times as above

Business days are Monday to Friday, Swiss and Central European hours. Evening and weekend responses are occasional but not guaranteed.

Most visitors start here

If you're a founder exploring ScaleXB for a raise, a 20-minute diagnostic call is usually the fastest way to get your questions answered.

Book a diagnostic call